Operations
Operations & coordination
Keep task boards, changelogs and recurring workflows moving. Turn loose requests into visible next actions with clear ownership.
Get the work off your plate.
Full-time managed
operations, support & sales
professionals from $1,800/mo
We find, test and place a full-time team member inside your business. Then we keep it on track: priorities, quality checks, documentation and escalation. So your to-do list starts shrinking.
A short call about the work. That's the whole first step.
- Customer support
- Sales & outreach
- Coordination
- Manual QA
- Documentation
- Data
A full-time team member to own the work you keep postponing.
8 hours a day, 5 days a week, inside your tools.
You approve the priorities; we make sure they happen.
The hidden capacity problem
Small work is quietly taking over your team.
In your daily operations, the important work gets done. The necessary work keeps piling up. Work rarely slows down because of one large task - it slows down because of twenty small ones that nobody owns.
- Client requests and follow-ups live in too many places.
- QA happens inconsistently or too late.
- Processes live in people's heads.
- Documentation is missing, outdated or scattered.
- Content, data and support slip behind billable work.
Your team is stuck doing repeatable work. Your best people should not be buried in operational backlog.
What they take off your plate
Six connected areas of operational and customer-facing work.
Every role starts by choosing two or three of them as the priority.
Manual QA
UX review & manual QA
Catch issues before your clients do. Check pages, forms and customer journeys, document problems clearly and verify fixes before launch.
Documentation
Processes & documentation
Create and improve documentation so work becomes easier to delegate, review, repeat and hand over.
Customer support
Customer support, service & sales
Answer customers by chat, email and phone, handle inbound and outbound calls, set appointments and qualify leads, and escalate the right issues with useful context.
Data
Data & e-commerce operations
Maintain product information, update structured data, complete repeatable marketplace tasks and check records for consistency.
Content ops
Content & website operations
Research, edit and publish English content; maintain metadata, internal links, calls to action and website pages.
Each team member covers several connected areas of work, with the priorities of the role agreed in writing.
The profiles
Browse our profiles - or tell us the role and we'll find it.
Every profile is sourced and tested against a real role before you meet them. You get one full-time person inside your tools, and our manager managing the role around them: selection, quality checks and escalation. One monthly fee, one point of accountability.
Don't see the exact fit? Tell us the role and we source it - operations, customer support, sales or admin.
Chris.M. · Digital operations generalist
8+ years experience · QA, workflow automation & product ops
$15 / hour
$2,600 / month · full time
Finds the friction, documents it, then automates it.
- Workflow automation. Builds and maintains automations, data pipelines and integrations with Zapier, n8n and Make.com, plus Python and JavaScript for custom connections - and AI-assisted workflows (ChatGPT, Codex, Copilot) with outputs reviewed for accuracy and security. Monitored and debugged in production, with the logic documented.
- Compliance-grade QA. Two years of senior QA on banking applications: system integration and end-to-end testing, ETL validation, reconciliation, transaction and posting-logic checks, documentation aligned to audit standards.
- Product ops & coordination. Turns requirements into tracked tasks in Trello and Jira, follows up on timelines, milestones, risks and blockers, and runs meeting notes and action items - plus executive support to founders and CTOs.
- UX & product documentation. User flows, wireframes and prototypes; built and maintained a design system and component library; knowledge base, FAQs and product changelogs.
One example. Built a conversational lead-qualification workflow that captured each visitor's platform, goals and store status, then routed qualified demo leads or pointed the rest to self-service.
Lean Six Sigma (Yellow + White Belt), Playwright bootcamp · works in English, 8h/day, 5 days/week, with agreed overlap with your hours · Jira, Trello, Basecamp, Mixpanel, Google Analytics, WordPress, CRM tools.
Chelcy M. · Sales, support & admin specialist
3+ years experience · Appointment setting, customer support & lead generation
$12 / hour
$2,040 / month · full time
Turns cold outreach into booked calls, and keeps customers looked after.
- Sales & lead generation. Outbound calls, email and multi-channel outreach to generate and qualify leads, book discovery calls and move them toward signing - including a high-volume role handling 300-400 outbound calls a day.
- Customer support. Supported US health-insurance members on coverage, claims, billing, enrolment and benefits, answering by call, text and email within approved knowledge.
- Admin & CRM. Manages inboxes, scheduling and member assistance across GHL, Salesforce, Oracle, Avaya and Amazon Connect, and hosts and moderates Zoom sessions.
- Content & visuals. Creates promotional posters, banners and short videos in Canva and Adobe Photoshop.
One example. Ran full-cycle outbound for a professional-services team - from lead generation and qualification through to booking the discovery calls that fed the sales pipeline.
Bachelor of Public Administration (Magna Cum Laude) · works in English, 8h/day, 5 days/week, with agreed overlap with your hours · GHL, Salesforce, Oracle, Avaya, Amazon Connect, Canva.
Don't see the exact fit?
Tell us what you need and we'll find it for you.
Describe the role and the work piling up. We source, test and shortlist a dedicated full-time professional for your specific needs - then manage the role around them.
Included · your manager
Jean-Noël Mathonnet
Founder · your manager
Selects and onboards your team member, then runs the role: weekly priorities, quality checks, documentation and stepping in when something needs fixing.
20+ years in digital agencies, consulting and operations · 38 professionals selected, onboarded and managed.
Full profile below ↓Included in your monthly fee. Not a second full-time hire.
What you are actually buying
You get the person, and the system around them.
Role definition
We turn your backlog into a written role with clear priorities and an agreed definition of success.
Selection & testing
Candidates are sourced, interviewed and tested on the actual work before anyone starts.
Onboarding
Access, tools, expectations and quality criteria are set up inside your own environment.
Ongoing management
Weekly priorities, follow-up, quality checks and help when the work gets blocked.
Documentation
Recurring tasks get written down as they are done, so knowledge stops living in one person's head.
Continuity
Continuity documentation and an agreed replacement process keep the work moving if the fit changes.
You still decide the priorities. Our job is to make sure they are clear, written down and actually followed.
When something isn't documented, they gather the details and ask. Every resolved case becomes documentation, so the same question doesn't come back to you twice.
The working agreement
Eight hours a day
Full time, five days a week, with an agreed overlap with your own working hours.
Inside your channels
You invite your professional into Slack, your project tool and wherever the work happens - and their manager with them. You always have someone to ask.
Time tracked if you want it
We work in your time tracker and you see the hours. If you'd rather not track, we don't.
Documentation is part of the work.
- Work becomes easier to delegate, review and repeat.
- Onboarding and handovers get faster.
- Less of your business depends on what one person remembers.
- Absence, a change of priority or a replacement stops being an emergency.
How it works
From backlog to a role that works.
Five stages. One accountable operating model.
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01Show us the workA short call about what is piling up, who it lands on and what it costs you today.
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02Define the roleTogether, we choose the priorities that will free the most useful capacity. We define what success looks like before delivery starts.
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03Validate the fitWe source, interview and test candidates on the actual work, then present the one we would put on the role.
- Understanding of the role behind the task list
- Accuracy on a paid test using your kind of work
- Whether they ask when unsure, or guess
- Consistency across a full working week
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04Onboard into your systemAccess, tools, first tasks, quality criteria and reporting rhythm, set up inside your environment.
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05Manage and improveWeekly priorities and checks, documentation as we go, and adjustments as the role settles.
Most roles are filled within one to two weeks of the role being agreed.
The first weeks
Nothing reaches your clients before you approve it.
In the first weeks, everything is drafted for your approval. You review, correct and release it.
Autonomy is earned task by task - once the work is consistently right, the approvals come off. Access follows the same rule: the minimum needed for this week's priorities, widened as trust is earned.
Skip the hiring problem
Hiring locks you in. We don't.
A salary and employer charges, payroll, a desk and equipment, and an employee you can't simply let go. With us it is all included, and you can stop on one month's notice.
If you hire directly
- Recruit and screen candidates yourself.
- Pay a salary plus employer taxes and social charges.
- Run payroll, benefits and paid leave.
- Provide a desk, a computer and the equipment.
- If it doesn't work out, you can't simply stop: notice, severance and legal risk.
With Your New Team Member
- We source, test and shortlist against your actual work.
- We onboard into your tools, with quality criteria in writing.
- We run the role weekly: priorities, checks and escalation.
- No salary charges, no payroll, no desk, no equipment to buy.
- We document as we go, so the knowledge never walks out.
- Continuity and an agreed replacement if the fit changes.
- One monthly fee, everything included. Stop any time on one month's notice.
Pricing
One monthly fee, everything included.
Each level is one full-time team member. Choose the level of ownership the role needs. After a short call, we send you several candidates - each with their CV and their monthly fee - and you choose.
Operations support
$10 - $14 / hour
$1,800 - $2,400 / month
1 team member · full time
Executes defined processes: customer support, outreach, follow-ups, QA checks, data and publishing.
Operations specialist
$14 - $20 / hour
$2,400 - $3,500 / month
1 team member · full time
Owns two or three areas and improves the processes along the way.
Operations lead
$20 - $35 / hour
$3,500 - $6,000 / month
1 team member · full time
Owns outcomes rather than tasks, and coordinates the people involved.
What you are paying for.
- A full-time team member, 8h/day, 5 days/week
- Sourcing, screening and a paid test on your kind of work
- Onboarding into your tools, with quality criteria agreed in writing
- Weekly priorities, follow-up and quality checks
- Documentation written as the work is done
- Continuity documentation and an agreed replacement process
No setup fee. No recruitment fee. One monthly invoice. One month's notice to stop.
Fit check
Is this the right setup for you?
Strong fit
- You have recurring operational work that one person could own.
- Someone on your side can answer questions and give feedback.
- Your team or your clients can work in English.
- You have a monthly budget for a dedicated role.
Out of scope
- You need software or WordPress development.
- You need senior strategy rather than reliable execution.
- The work changes every day and cannot be prioritised.
- You are comparing offers on the lowest possible hourly rate.
Behind the service
Who selects and manages your professional.
Every professional is selected, onboarded and managed by Neosama founder Jean-Noël Mathonnet. Jean has spent more than twenty years in digital delivery, including more than a decade working with agencies and white-label partnerships, plus three years leading a fifteen-person team across six countries in a global technology company. In one agency collaboration, his work scaled to a national rollout of 30 websites for the Rotary Club.
That experience shapes how every role is integrated, documented, quality-checked and managed today. Jean-Noël stays involved throughout the engagement, reviewing quality and stepping in when something needs fixing.
Connect on LinkedIn →20+years of digital agency, consulting and operations experience
38professionals selected, onboarded and managed
6countries in a single distributed team
FAQ
Questions people actually ask.
Is this a freelance marketplace?
No. The profiles on this page are examples of people we can place - not a gig marketplace. Each person is matched to one defined role, sourced and tested against your actual work, then managed once they start. No bidding, and no juggling multiple freelancers.
Is this the same as hiring a virtual assistant?
It is a different level of structure, and the person doesn't come alone. Every team member comes with a manager who runs the role - written priorities, quality criteria and regular checks - rather than a general list of tasks you send day by day. You get the person and the management around them in one monthly fee.
Can one person really cover all of that?
One person covers a connected set of operational work, with two or three priorities agreed in writing. Versatility saves you from hiring three people for related tasks; it does not mean senior expertise in every discipline at once.
Can we add more people later?
Yes. Most engagements start with one role, because it is the easiest way to find out whether this works for you. When it does, the second placement is faster: the documentation, the tools and the way we work together already exist.
Can you cover 24/7?
Yes, with more than one person. A single team member works eight hours a day, so round-the-clock cover is built from several team members on staggered shifts - typically three for full 24/7. We define the handovers and shared documentation so nothing drops between shifts.
Couldn't AI handle most of this?
You're hiring a human. The AI is just one of the tools they use. We rely on it for what it's good at: research, first drafts, sorting, documentation. What it doesn't do is hold context across your tools, notice when something looks wrong, chase a client who hasn't replied, or judge when to escalate.
Do you offer software development?
No. We cover content publishing and website operations, not development. If a task needs a developer, we document it and hand it to yours.
How much does it cost?
Between $1,800 and $6,000 per month for one full-time person - eight hours a day, five days a week - depending on the level of ownership the role needs. The three levels are set out above, and the fee covers the person and everything around them. After a short call, we send you several candidates, each with their CV and their monthly fee, so you can compare and choose.
How are the hourly and monthly rates calculated?
Every rate is one full-time person: eight hours a day, five days a week. Across a year that averages about 173 hours a month (40 hours a week × 4.33 weeks), so the monthly fee is simply the hourly rate × 173. For example, $15 an hour works out to roughly $2,600 a month. The rate you see is all-in - it covers the person and the sourcing, testing, onboarding, quality checks and continuity around them, with no setup or recruitment fee on top.
How fast can someone start?
Typically one to two weeks from the moment the role is agreed.
Where are the professionals based?
Our sourcing network is international. What matters for the role is English, an agreed overlap with your hours, and the selection and management framework around the person - we tell you exactly where your candidate is based when we send you their CV.
What if it doesn't work out?
We check in early and often. If the fit is wrong, we correct the role or replace the person.
Ready for a fit check?
Your new team member is waiting for you.
Start with a short conversation about your backlog and workflow, and we'll bring you a human to fill it.
No hard sell. Start with the workload.